Customer stories

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Discover real customer stories and Trustpilot reviews.

I like the interface of the platform, its easy and very user friendly. I also love the different category of products available and the online courses.

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Heaven Weldeslasie
Review from Trustpilot
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Good courses and educational system with guidance and a great starter pack, 5-10 trades with guaranteed reimbursement on losses, highly recommended.

Dawit Ayele Nigatu
User review from Trustpilot
Compliance and security

Frequently asked questions

Explore our FAQ section to learn about the measures we take to ensure a secure trading experience, adhere to financial regulations, and protect your personal information.
How does ITCS Trade protect my personal information and data?
We take data security very seriously. ITCS Trade employs advanced encryption technologies and follows industry best practices to protect your personal information and account data from unauthorized access.
Are my funds safe with ITCS Trade?
Absolutely. We keep client funds segregated from our company funds in top-tier banks, ensuring the security of your money at all times.
What kind of identity verification is required to open an account with ITCS Trade?
In compliance with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, we require clients to provide proof of identity and proof of address documentation during the account registration process.
How do you ensure the integrity of your trading platform?
Our platform undergoes regular security audits and testing to identify and address potential vulnerabilities. We also maintain robust firewalls and utilize advanced security protocols to protect our systems and data.
What measures are in place to prevent fraudulent activities?
We actively monitor trading activities for signs of suspicious or fraudulent behavior. We have implemented stringent security measures and work closely with law enforcement agencies to detect and prevent fraud.
Does ITCS Trade offer two-factor authentication (2FA)?
Yes, we highly recommend enabling two-factor authentication to enhance the security of your account. 2FA adds an additional layer of protection by requiring a unique verification code in addition to your password when logging in.
How does ITCS Trade handle withdrawal requests?
We process withdrawal requests in a timely manner, subject to identity verification and compliance checks. This ensures the security of your funds and prevents unauthorized access to your account.
How can I report any suspicious activities or security concerns related to my ITCS Trade account?
If you notice any suspicious activities or have concerns about the security of your account, please contact our customer support team immediately. We will investigate your concerns and take appropriate action to protect your account and our platform.
What measures does ITCS Trade take to ensure compliance with financial regulations?
ITCS Trade adheres to strict regulatory requirements and is fully compliant with relevant financial authorities. We maintain transparency in our operations and work closely with government bodies to ensure that our platform operates within the guidelines.
What customer support options are available with ITCS Trade?
We offer dedicated customer support through various channels, including live chat, email, and phone support. Our professional team is ready to assist you with any questions or concerns you may have.
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