This Negative Balance Protection Policy ("Policy") sets forth the terms and conditions under which ITCS Capital Ltd ("ITCS Trade," "we," "us," or "our") provides negative balance protection to our valued clients who use our trading platform and services ("Services").
At ITCS Trade, we prioritize the financial security and well-being of our clients. We understand that trading can be a challenging endeavor, and unforeseen circumstances might sometimes lead to negative balances. To ensure our clients' peace of mind and to maintain a trusting relationship, we have implemented this Negative Balance Protection Policy, which protects our clients from incurring debt due to trading activities.
In the event that a client incurs a negative balance, we commit to compensating the client by resetting their account balance to zero. This process demonstrates our dedication to safeguarding our clients' financial interests and providing them with a secure and supportive trading environment.
In instances where a client's negative balance necessitates compensation, we will also reset any associated credits in the account to zero. This measure is commonly applied in cases where clients have lost more than their initial deposit, and we must compensate them for the negative balance while simultaneously removing the credit from their account.
We maintain transparent communication with our clients about our policies and practices to ensure that they fully understand the implications and benefits of our Negative Balance Protection Policy. Our customer support team is always available to answer any questions or address any concerns that clients may have.
We reserve the right to modify, amend, or discontinue this Policy at any time without prior notice. As we continually strive to enhance our offerings and respond to the evolving needs of our clients, it is the responsibility of the client to stay informed about any changes to the Policy.
If you have any questions, concerns, or need clarification about this Policy, please feel free to contact our dedicated customer support team at email@example.com. We are always here to help and ensure that your experience with ITCS Trade is both secure and enjoyable.